Privacy Policy

At Privatune, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our private university admission preparation courses including NSU Admission preparation, IUB admission coaching, BRAC University admission preparation, AIUB admission coaching, EWU admission preparation, UIU admission coaching, and other private university admission courses, or otherwise interact with our Services.

Please read this Privacy Policy carefully. By using our Services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

1. Information We Collect

1.1 Personal Information

When you register for an account, enroll in our private university admission preparation courses, make a payment, or contact us, we may collect the following personal information:

• Identity Information: Full name, date of birth, gender
• Contact Information: Email address, phone number, mailing address, delivery address for study materials
• Academic Information: Educational background (HSC/A-Level/O-Level), institution name, year of study, academic records, target private universities
• Payment Information: Billing address, transaction details (payment card information is processed by SSLCommerz and not stored by us)
• Course Information: Private university admission courses enrolled, progress tracking, quiz scores, mock test results, assignments, attendance records
• Communication Data: Messages, feedback, support requests, survey responses

1.2 Automatically Collected Information

When you access our Services, we automatically collect certain information about your device and usage, including:

• Device Information: IP address, browser type, operating system, device type
• Usage Information: Pages visited, time spent, course progress, video watch time, interaction with content
• Cookies and Similar Technologies: Session identifiers, preferences, authentication tokens

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide and maintain our Services, including NSU Admission preparation, IUB admission coaching, BRAC University admission preparation, and other private university admission courses
• Account Management: To create and manage your account, process enrollments, and authenticate users
• Payment Processing: To process payments for course enrollments and issue refunds when applicable
• Course Personalization: To personalize your learning experience based on your progress and performance in admission test preparation
• Communication: To send course updates, announcements, admission deadlines, university news, reminders, and respond to inquiries
• Free Study Material Delivery: To ship hardcopy study materials included with private university admission courses
• Analytics: To analyze usage patterns and improve our course content and user experience
• Security: To detect and prevent fraud, unauthorized access, and other illegal activities
• Legal Compliance: To comply with applicable laws and regulations of Bangladesh

3. Private University Admission Course Data Usage

For students enrolled in our private university admission preparation courses, we collect and analyze additional data to provide personalized learning recommendations and track progress toward admission test readiness. This includes:

• Performance metrics across English Language, Mathematics, Analytical Ability, and General Knowledge sections
• Mock test scores and detailed answer analysis to identify strengths and improvement areas for NSU, IUB, BRAC University, AIUB, EWU, and UIU admission tests
• Time spent on specific topics and question types to optimize study plans for private university admission preparation
• Comparison of performance against historical admission test benchmarks for various private universities
• University-specific preparation progress tracking

This data is used exclusively to enhance your learning experience and is not shared with third parties for marketing purposes. We may use anonymized, aggregated data to improve our private university admission course content and teaching methodologies.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Services, including:

• Payment Processors: SSLCommerz for secure payment processing
• Cloud Storage: For hosting course content and user data
• Analytics Services: To understand usage patterns and improve Services
• Email Services: For sending course communications and admission updates
• Delivery Partners: For shipping hardcopy study materials included with courses

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency of Bangladesh).

4.3 Business Transfers

If Privatune is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure authentication mechanisms and password hashing
• Regular security assessments and vulnerability scanning
• Access controls and audit logging for administrative systems
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The duration of your enrollment and ongoing relationship with Privatune
• Legal obligations to retain certain records (e.g., financial transactions)
• Need to resolve disputes or enforce our agreements
• Academic records that may be relevant for future reference

Upon your request, we will delete or anonymize your personal information, subject to legal retention requirements.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Restriction: Request restriction of processing under certain circumstances
• Data Portability: Request transfer of your data to another service provider
• Opt-Out: Opt-out of marketing communications at any time

To exercise any of these rights, please contact us at privacy@privatune.com or call us at +880 1626-809245. We will respond to your request within a reasonable timeframe as required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you use our Services.

You can control cookie settings through your browser. Most browsers allow you to refuse or delete cookies. However, disabling cookies may limit your ability to use certain features of our Services, including accessing course content for NSU Admission preparation, IUB admission coaching, BRAC University admission preparation, and other private university admission courses.

9. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information. If you believe we have collected information from a child under 13, please contact us immediately at +880 1626-809245.

For students under 18 enrolling in private university admission preparation courses, we require parent or guardian consent and verification during the enrollment process.

10. International Data Transfers

Privatune is based in Bangladesh, and your information is primarily stored and processed in Bangladesh. However, some of our service providers may be located in other countries. When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Last updated" date at the top of this page. We will notify you of material changes through email or a prominent notice on our website prior to the change becoming effective.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For urgent privacy concerns, you may also reach out to our Data Protection Officer at the phone number provided above during business hours (Saturday to Thursday, 9:00 AM to 6:00 PM Bangladesh Standard Time).

For inquiries about our NSU Admission preparation courses, IUB admission coaching, BRAC University admission preparation, AIUB admission coaching, EWU admission preparation, UIU admission coaching, or any other private university admission courses, please contact our support team at support@privatune.com or call +880 1626-809245.